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Lab Heist — Support

Last updated: August 5, 2026

Thanks for playing Lab Heist! If you have a question, found a bug, or need help with a purchase, you can reach us using the contact details below.

Contact: volkantunc@windowslive.com

We usually reply within a few days. Please include your device model and iOS version if you are reporting a problem — it helps a lot.

Frequently Asked Questions

I bought the full version but the rooms are still locked

Open the game, go to Settings in the main menu and tap Restore Purchases. Make sure you are signed in with the same Apple ID that made the purchase. If it still does not unlock, contact us with the e-mail address above.

My progress disappeared

Progress is stored on your device and, if you are signed in to iCloud, synchronized through your personal iCloud account. If you reinstalled the game or switched devices, make sure iCloud Drive is enabled for Lab Heist in iOS Settings, then restart the game.

The game does not make any sound

Check the mute switch on your device and the volume settings inside the game (main menu → Settings). Interruptions such as phone calls can pause audio — returning to the game restores it.

How do I report a bug?

Send us an e-mail describing what happened, in which room, and what you expected instead. Screenshots or screen recordings are very welcome.

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